Shipping policy

Last Updated: September 28, 2026

At Shelfora, our goal is to make ordering simple and convenient wherever you are. We currently provide free worldwide shipping on eligible orders placed through shelfora.shop.

Free Worldwide Shipping

Standard shipping is provided free of charge worldwide.

There is no minimum purchase requirement for our standard free shipping unless otherwise stated during a specific promotion or at checkout.

Order Processing

After an order is placed, it may require processing before shipment.

Processing includes payment verification, order preparation, quality checks, packaging, and handoff to the shipping carrier.

Orders placed during weekends, public holidays, promotional periods, or periods of unusually high demand may require additional processing time.

Estimated Delivery Time

Our standard estimated delivery time is:

7–10 days

The estimated delivery period generally begins after the order has been processed and dispatched.

Delivery times are estimates rather than guaranteed arrival dates.

International Shipping

Shelfora ships to customers worldwide where delivery services are available and legally permitted.

International shipments may be subject to customs inspections, import procedures, local regulations, or other requirements imposed by the destination country.

Where applicable, import duties, taxes, customs fees, or similar governmental charges may be the responsibility of the recipient unless otherwise stated at checkout or required by applicable law.

Tracking Information

Where tracking is available, tracking information may be provided after your order has been shipped.

Please allow time for the carrier's tracking system to update after receiving your tracking details.

Incorrect Shipping Information

Customers are responsible for providing accurate and complete shipping information during checkout.

If you discover an error in your shipping address, contact us immediately at support@shelfora.shop.

We will attempt to update the address before shipment, but changes cannot be guaranteed once an order has entered fulfillment or has been handed to the carrier.

Delayed Shipments

Although most orders are expected to arrive within the estimated timeframe, occasional delays may occur due to circumstances outside our reasonable control, including:

  • Customs processing;
  • Carrier disruptions;
  • Severe weather;
  • Public holidays;
  • High-volume shopping periods;
  • Transportation disruptions;
  • Incorrect or incomplete delivery information;
  • Remote destination requirements.

If your order appears significantly delayed, contact our support team and we will assist you in reviewing the available tracking and shipment information.

Lost or Damaged Packages

If your package arrives damaged, or if tracking indicates a delivery problem, please contact us as soon as possible.

Provide your order number and relevant details so that we can investigate the issue and determine an appropriate resolution.

Multiple Packages

Depending on the items purchased, availability, or fulfillment arrangements, an order may occasionally arrive in more than one package.

Where this occurs, individual packages may arrive at different times.

Contact Us

For shipping questions:

Shelfora
960 Cliff Ave
Burnaby, BC V5A 2J5
Canada

Email: support@shelfora.shop
Phone: +1 (604) 319-2604
Website: shelfora.shop