Refund policy
Last Updated: September 28, 2026
At Shelfora, we want you to feel confident when shopping with us. If you are not satisfied with your purchase, we offer a 30-day free return and refund policy, subject to the terms outlined below.
30-Day Return Policy
You may request a return within 30 days of receiving your order.
To be eligible for a return, the item should be returned in substantially the same condition in which it was received, with all included accessories, components, and packaging where reasonably possible.
Please keep your order confirmation, receipt, or other proof of purchase.
To begin a return, contact us at:
Email: support@shelfora.shop
Phone: +1 (604) 319-2604
Please include your order number and a brief explanation of your return request so our customer support team can assist you.
Do not send a return to our business address without first contacting us and receiving return instructions.
Free Returns
Eligible returns initiated within the 30-day return period are free of charge.
When your return request is approved, our customer support team will provide the appropriate return instructions and, where applicable, return shipping information.
Items returned without first requesting authorization may not be accepted or may experience processing delays.
Damaged, Defective, or Incorrect Items
Please inspect your order after delivery.
If you receive an item that is damaged, defective, incomplete, or different from what you ordered, contact us as soon as possible at support@shelfora.shop.
Please provide your order number and, where appropriate, photographs or other information showing the issue. This allows our team to evaluate the situation and provide an appropriate resolution.
Depending on the circumstances, the resolution may include a replacement, refund, or another suitable solution.
Non-Returnable Items
Certain items may not qualify for return where permitted by applicable law, including:
- Items that have been materially damaged through misuse or improper handling after delivery;
- Items returned outside the 30-day return period;
- Items missing substantial components due to customer loss;
- Items specifically identified as final sale or non-returnable before purchase, where legally permitted.
This policy does not limit any statutory rights you may have under applicable consumer protection laws.
Exchanges
If you would like a different item, please contact our customer support team. We will advise you whether an exchange can be arranged or whether returning the original item and placing a new order is the most appropriate option.
Refunds
Once your returned item has been received and inspected, we will notify you regarding the status of your refund.
If approved, your refund will be issued to the original payment method used for the purchase.
Processing times after a refund has been issued may vary depending on your bank, credit card issuer, payment provider, or financial institution.
Original expedited or optional shipping charges, if any were separately purchased, may not be refundable unless required by applicable law or the return resulted from an error on our part.
Order Cancellations
If you need to cancel or modify an order, contact us as soon as possible at support@shelfora.shop.
We will make reasonable efforts to accommodate your request. However, once an order has entered fulfillment or has been shipped, cancellation may no longer be possible. In that case, you may request a return after receiving the order in accordance with this policy.
Contact Us
For questions regarding returns or refunds:
Shelfora
960 Cliff Ave
Burnaby, BC V5A 2J5
Canada
Email: support@shelfora.shop
Phone: +1 (604) 319-2604
Website: shelfora.shop